Sarah founded Happy Coffee Consulting after 9 years building award winning customer service and customer experience based on the principles of happiness at work. Sarah has spent the last 10 years researching and training in Happiness at Work. In 2019 she keynoted in 14 countries and has worked with companies like WDHB, L’Oreal, FUTR, Abcam Life Sciences, Google, Sabio, Doctolib, Engage Business, P World, BASE Conferences, ICE, Teleperformance.